each credit card transaction goes through rigorous security checks in order to verify the identity of the card holder and ensure that the payment is legitimate. for security reasons, the billing address must be verified by our credit card processor and the security (ccv) code must match. the billing address is the primary address registered with your credit card issuer. if you pay for the order with your credit card, make sure that you enter your exact billing address in the space provided on our site during account creation, and at paypal (our credit card payment processor). we prefer to ship the order to the billing address of the credit card or to one of our certified installers. occasionally, we can ship your order to an alternate address (i.e., an address other than the billing address of the credit card). in this case, we require payment by paypal or interac only. if you have already paid by credit card on an order with an alternate shipping address, we will cancel the original credit card transaction and issue a new request for payment through paypal or interac.
there are other potential reasons for a credit card transaction to fail the security check. if this happens, the only way to get the order through security is for us to process it manually. we will contact you and request that you provide us with additional information, or provide another payment option. this generally delays the order by about 24 – 48 hours. the paypal account must be a verified, and we can only ship to an address that is confirmed.